Terms of Service
Last Updated: 1/21/26
Thank you for booking your home cleaning with Clean Sweep Services.
By booking a service with us, you agree to these Terms of Service. We look forward to providing you with excellent service.
Required Card on File
All billing is handled electronically through our trusted third-party payment processor, Stripe. For your security:
We do not have access to your full payment method details
Your card will be securely stored on file
Charges are processed automatically after each cleaning
Receipts are sent to the email address on file
A valid payment method is required to maintain active service. We reserve the right to cancel services if a valid card is not on file.
Card Authorization Hold
A temporary authorization hold for the total service amount will be placed on your card 48 hours prior to your scheduled appointment.
This is not a charge
If the hold fails, we may cancel the service
You will be notified via text, call, or email if action is required
Cancellation & Rescheduling Policy
(24 hours’ notice required)
Late cancellations directly impact our cleaners’ schedules and earnings.
Less than 24 hours’ notice: 50% of the booking total
Same-day cancellation: 50% of the booking total
All fees are charged to the card on file.
Cleaner Reassignment Policy
Clean Sweep Services reserves the right to reassign cleaners as needed for any service. Reasonable notice will be provided when possible.
Complaints & Service Issues
All service-related complaints must be submitted within 24 hours of service completion.
Email: [email protected]
Call/Text: 503-850-0753
Please refer to the 100% Satisfaction Guarantee below.
Right to Terminate or Refuse Service
We reserve the right to refuse or terminate service at any time for reasons including, but not limited to:
Safety concerns
Weapons on premises
Severe clutter or unsanitary conditions
Disconnected utilities
Inappropriate or threatening behavior
We do not clean or service:
Hoarder homes
Biohazards (feces, urine, blood, vomit, drug paraphernalia, etc.)
Pest infestations
Ladder work over 3 steps
Unsafe or hazardous conditions
If a home is deemed unsafe upon arrival, cleaners may leave and applicable cancellation fees will apply.
Cleaning Day Preparation
Pricing assumes cleaners can focus fully on cleaning. Please ensure:
Floors, countertops, and surfaces are accessible
Personal clutter is picked up beforehand
Use of Homeowner’s Vacuum
If you request use of your vacuum:
We assume no liability for damage
We are not responsible for repairs
If non-functional, vacuuming may not be completed
Unreachable Areas & Heavy Items
For safety reasons, cleaners do not move heavy furniture or use tall ladders. Please move items ahead of time if those areas require cleaning.
Non-Solicitation Agreement
Clients agree not to solicit, hire, or contract any Clean Sweep Services employee or contractor during service or for two (2) years after termination.
Violation results in:
$3,000 liquidated damages fee
Immediate service termination
No refund obligation
Changes to Requested Services
All service changes must be approved by Clean Sweep Services prior to the appointment.
Cleaners are not authorized to approve changes
Requests must be submitted by 5:00 PM the day before service
100% Satisfaction Guarantee
If we miss something:
Notify us within 24 hours
Provide photos of missed areas
We will return to re-clean affected areas. Claims after 24 hours may fall outside the warranty period.
We are not responsible for damage due to:
Pre-existing wear and tear
Improper installation
Incorrect usage
Hourly Cleaning Services
Hourly services are based solely on time purchased.
Completion of all tasks is not guaranteed
Satisfaction guarantee does not apply
Flat-Rate Pricing
Flat rates assume a reasonable level of cleanliness.
If additional time is required:
You will be contacted for approval
Prices will never increase without consent
Arrival Windows
Arrival windows are approximately 2 hours. Delays due to weather, lockouts, or scheduling changes will be communicated promptly.
Holidays
We do not operate on:
Independence Day
Thanksgiving
Christmas Eve
Christmas Day
New Year’s Eve
New Year’s Day
Services Not Offered
We do not provide:
Wet wiping of light bulbs
Floor refinishing or waxing
Upholstery cleaning
Biohazard removal
Large furniture moving
Large-scale trash removal
Communication & Payment Responsibility
Clients must keep contact information up to date. Failure to pay may result in service termination or legal action.
SMS Messaging Terms & Conditions (A2P 10DLC / TCPA Compliant)
Business Name: Clean Sweep Services
Clean Sweep Services provides residential cleaning services. By opting into our SMS program, users may receive text messages related to:
Appointment confirmations and reminders
Scheduling updates or changes
Service-related notifications
Billing or payment notices
Customer support communications
Message frequency varies based on user interaction.
Opt-Out Instructions
You can cancel the SMS service at any time by texting STOP to 503-850-0753.
After you send STOP, you will receive a confirmation message and will no longer receive SMS messages unless you re-enroll.
Rejoining Instructions
To rejoin, sign up again through our website, booking system, or original opt-in method.
Help Instructions
If you experience issues, reply HELP or contact us:
Phone: 503-850-0753
Email: [email protected]
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
Message & Data Rates
Message and data rates may apply. Message frequency varies. Contact your wireless provider with questions about your plan.
Privacy Policy (SMS Specific)
We do not sell or share SMS opt-in data with third parties for marketing or promotional purposes.
View our Privacy Policy:
https://clean.cleansweepservicesllc.com/privacy-policy-page
Industry & Legal Compliance
Our SMS program complies with:
TCPA
CTIA Messaging Principles
A2P 10DLC requirements
By opting in, you confirm you are the authorized user of the provided number.
Intellectual Property
All content and branding remain the exclusive property of Clean Sweep Services.
Third-Party Websites
We are not responsible for third-party websites linked through our services.
Termination
We may terminate or suspend services at any time for violations of these terms.
Disclaimer
Services are provided “AS IS” and “AS AVAILABLE.” No warranties are provided.
Governing Law
These Terms are governed by the laws of .
Changes to These Terms
We may update these Terms at any time. Continued use constitutes acceptance.
Contact Us
Phone: 503-850-0753
Email: [email protected]
Address: 2000 NE 42nd Ave #1150, Portland, OR 97213